Confirmation emails are usually sent shortly after you place your order. If you don’t see it right away, it may be due to high order volume during a new launch or promotion.

If you still haven’t received your confirmation email within 24 hours, please contact us attorriden.usa@torriden.comso we can assist you further.

Your order details will be sent to you via email. If you create an account, you can also view your order history and payment status anytime on your account page.

If your order has not yet been shipped, we may be able to make changes. Please contact us as soon as possible contact with your order number and the details you would like to update.

If you used a discount code, you will need to request a new code, as the original one cannot be reused.

Unfortunately, we do not offer exchanges at this time.

The fastest way to get what you want is to return your item and place a new order once the return is accepted. Please contact request a return.

You can request a return within 30 days of receiving your order by contacting us via our contact.

Returns for Damaged or Incorrect Items

If your item arrives damaged or you received the wrong product, we’ll cover the return shipping cost. A full refund will be issued to your original payment method. 

Returns Due to Change of Mind

If your return is due to a change of mind (e.g., no longer needed, not as expected), the customer is responsible for round-trip shipping costs:

• Orders that did not qualify for free shipping: Only the return label fee will be deducted. The original shipping fee is not refundable.
• Orders that qualified for free shipping: Return label fee plus the original shipping fee will be deducted from your refund.
• Return Label Fees: Quote
• Partial returns: Return label fees apply based on your shipping region (see above).

Orders are shipped via air carrier through our 3PL warehouse in South Korea.

Ship ship Free to worldwide

Orders are processed and shipped within 1-2 business days after payment is completed.

Delivery in 5–10 business days

Once your order ships, you will receive an email with tracking information. Delivery times may vary depending on the shipping method, carrier delays, weather, or other conditions beyond our control.

We’re unable to change your shipping address or modify your order once it has been packed. Please double-check your address during checkout to avoid delivery issues.

Email requests for address changes cannot be guaranteed.

We are not responsible for lost or undelivered packages due to incorrect or incomplete shipping information provided at checkout.

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at help@dearglam.com with photos of:

• The product
• The expiration date and LOT code (found on the bottom)
• The packaging and shipping label with the tracking number

We will review your case and resolve the issue promptly.

We have products listed by skin type, and if you contact us on the contact, we will recommend a product for you.

The manufacturing and expiration date are printed on the product packaging.